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Henkel Adhesive Technologies is leading with high-impact solutions worldwide. With over 26.000 employees in 70 countries and annual sales of about 9 billion € in 2016, we create sustainable value for more than 100,000 customers. We combine innovation and technology leadership and close customer partnership to deliver solutions that are an essential part of countless industrial and consumer goods: from smartphones to food packaging, from cars to airplanes, from construction to industrial plants. Our success is built on breakthrough innovations and a passionate team of experts united by shared values.


What we offer

  • This role provides opportunities to:
    Develop and implement projects linked to customer satisfaction improvement, and the overall quality strategy

  • Define and lead regional customer complaint reduction initiatives                                                                                                                                                                                         

  • Act as Regional Quality Kam for selected regional top customers and support Global Quality Kam

  • Provide coaching and training to personnel supporting customer quality processes such as customer complaint management, customer contracts review, customer specifications review, customer assessment questionnaires and surveys handling, customer specific requirements handling, and product and process approval process (PPAP)

  • Work with a global team to introduce and/or improve standards and processes for customer quality

  • Generate and deliver analysis and reporting that helps and guides the organization to improve

  • Act as an interface between Operations and customer contacts (internal and external) to address important concerns and stay aligned on priorities.

  • Get directly involved in problem solving activities (example: repeating CCMS cases, 8D-A3 support) , the handling of cross regional complaints and issues, the managing of communication in and out of customer portals and databases, and the handling of specific customer requirements (ex. inspection control plan, certificate of conformity)                                                                                                                                                                                                                                                                        

  • Act as Customer portal coordinator for the SBU                                                                                                                                                                        

  • Support certification audit (internal/external Quality Audits)

Who we are looking for

  • University graduate with a degree in a technical field of study (engineering, chemistry,…).

  • Experience in a industrial Quality role, preferrably with customer facting activities

  • Working knowledge of ISO 9001 and TS/IATF 16949 standards

  • Knowledge of automotive market

  • Strong background in customer complaints resolution using industry standard problem solving methods (8D, A3).

  • Fluent in English; 2nd optional language: German

  • Able to work in a global network

  • Exceptional communication skills, working with a sense of urgency in a highly organized manner

Apply online if this sounds like your next challenge. Refer to the job ID mentioned above and get one step closer to starting your new job at Henkel.

Discover our winning culture: www.henkel.com/career