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Slovakia, Bratislava, Finance

Digital Marketing Community Coordinator -Beauty Care (m/f)

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • Built 1:1 relationship with community via authentic communication and engagement on Instagram and Facebook via liking, commenting, quickly answering questions, direct messages etc.
  • Proactively engage in further conversation and get to know followers and turn them into brand advocates
  • Connect with engaged followers and go deep by going through profile and for personalized product recommendations
  • Comment on tagged posts and stories by communities, especially of Brand Influencers
  • For critical topics, takes the lead in consumer service & handles issues management in close exchange with Customer Service and Brand Management
  • Steer processes and information flow with countries and Brand teams regarding product portfolio and availabilities
  • Derive community insights that can lead to relevant rationales for product development
  • Create monthly Community Management KPI reports plus competitive reports, derive and share learnings for continuous content mix optimization
  • Respond in a timely and professional manner to queries concerning the process
  • Assist in harmonization and other ad-hoc projects

YOUR SKILLS

  • Degree level education – Digital Marketing/ Social Media Management
  • 2-3 years of experience in digital marketing, with a focus on social media and content creation , or customer service
  • A true digital native who is passionate, positive, love to approach people very openly – online and offline
  • An individual who can represent Henkel brands authentically
  • Advanced spoken & written English and German language with copywriting skills is must
  • A sensitive individual who has excellent communication skills and can adapt on brand tonalities
  • A natural networker, fast thinker, solution oriented and creative in finding solutions
  • A team player who has knowledge of agility as well as of main principles of successful online communities, and understanding of organizational frameworks
  • Has in-depth understanding & experience working on key social media platforms such as Facebook, Instagram, Pinterest and social media management/publishing tools like Sprinklr

BENEFITS WE OFFER

  • 13th salary
  • Performance-based bonus up to 110%
  • Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
  • Extra contribution to lunch vouchers
  • Cafeteria benefit system
  • Henkel Shop
  • Henkel Kindergarten
  • Life insurance
  • Health care package
  • Relocation bonus
  • 5 sick days per year
  • Home Office
  • Extra paid days off for special life events

Minimum salary: 1100 EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.) 

JOB ID: 20000067


JOB ID: 20000067
Contract & Job type: Full Time, Regular
Contact information for application-related questions: recruitmentslovakia@henkel.com
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