Demand Planning/CS/Logistics Manager, TW


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Anticipate, monitor and supervise overall all warehouse and transportation operations including daily warehouse, customer orders, inventory management, value added service (customizing, co-packing and rework). Inbound & outbound transportation /import and export customer clearance operations
  • Logistics team (3PL warehouse, 3PL transportation, customer service and import) performance management; monthly KPI calculation, reporting, gap analysis and drive improvement plan
  • Support continuous improvement logistics initiatives and identify inefficiencies and cost optimization opportunities
  • Responsible for the TW demand planning from short to long term horizon; Monitor and analyze the local market insight, market dynamics, risk and future opportunities. Tracking daily and monthly performance and driving short term corrective action if need
  • Facilitate demand review and coordinate with cross-function and with supply chain stakeholders (supply planner or PIM); close work with Supply planner including hand-off of demand to product supply, manage adjustments out of the proper monthly plan update as part of demand and supply weekly interaction
  • Responsible for leading and managing the S&OP meeting and driving the DP KPI. by improving the Sales forecast accuracy
  • Monitor and review all the Customer order to maintain quality standards and provide coaching to improve service quality, performance and productivity
  • Review all relevant documentation (e.g. customer return requests, customer payment, credit notes, etc.) to ensure all transactions are processed accurately and timely train, coach and manage all Customer Service representatives in customer service best practices, processes, policies and procedures
  • Deploy strategies and tactics to drive improvements in Customer Experience & Customer Satisfaction to ensure KPIs are continuously met by proactively managing performance


  • Minimum 6+ years in FMCG (as preference) of increasing responsibilities in supply chain management/operations, including experience in demand planning warehouse &transportation management, and Customer service
  • Strong leadership skills, leading teams toward a culture of collaboration and excellence of performance through Engagement
  • Being innovative, impactful and influential and passionate to drive for results
  • Proven proactive communication skill
  • Ability to manage cost and KPI performance
  • Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects (over time)
  • Demonstrate good command of English, fair in Mandarin will be a plus
  • Proficient in MS software including Word, Excel and PowerPoint; solid experience in SAP and strong analytical skills
JOB ID: 20002752
Contract & Job type: Full Time, Regular
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