Turkey, Ümraniye, Adhesive Technologies

Technical Customer Service Engineer, Vehicle Repair & Maintenance


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Technical Customer Service Engineer for Henkel Vehicle Repair & Maintenance (VRM) Sub-unit of Adhesive Technologies
  • Driving top projects including new product initiatives, engaging and involving in all Sales and Marketing initiatives and programs
  • Delivering specialized both theoretical and hands-on training for customers
  • Responding promptly to customer calls and queries about the products
  • Assuming responsibility for training and upskilling of local internal team i.e Technical Sales Engineers and organizing Country Technology webinars with local marketing
  • Ensuring to be up to date with the newest trends in application technology for the markets served by Henkel VRM
  • Being the first customer for new products developed by the R&D department by testing the appropriate application methods for these new materials
  • Preparing detailed test reports for new initiatives, existing products and getting local/regional product certifications
  • Representing Henkel VRM team at conferences, trade shows and meetings


  • Having Bachelor’s Degree in Chemical Engineering, Mechanical Engineering or Industrial Engineering
  • Minimum 2 years of experience in similar roles within an international organization
  • Knowledge in vehicle repair & maintenance and automotive aftermarket is a plus
  • Knowledge of automotive aftermarket repair methods and technologies is a plus
  • Preferably hands-on experience in a technical service or manufacturing role in automotive market
  • Effective communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management
  • Competent in problem-solving, analytical and interpersonal skills and ability to work with a variety of people
  • Excellent Microsoft Office skills (PowerPoint, Excel and Word)
  • Having valid driving license and being flexible for traveling within the country
JOB ID: 20003929
Contract & Job type: Full Time, Regular
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