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United States, Chanhassen, MN, Adhesive Technologies

Customer Relations Associate

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • This position is primarily engaged in day-to-day customer service, order entry and related activities.
  • Establishes and maintains effective working relationships with the customer base both internally and externally.
  • Assists with product related inquiry as required.
  • Helps coordinate additional resources as required (Technical, Product Management, Sales Management etc.) Order entry execution and maintenance with a high degree of accuracy.
  • Issues New Part Releases (NPR’s) and Engineering Change Orders (ECO’s); Effectively manages blanket contracts.
  • Expedites customers’ orders and assists in maintaining on time deliveries of orders by working closely with Production, Product Management, Quality and Shipping personnel

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • This position is primarily engaged in day-to-day customer service, order entry and related activities.
  • Establishes and maintains effective working relationships with the customer base both internally and externally.
  • Assists with product related inquiry as required.
  • Helps coordinate additional resources as required (Technical, Product Management, Sales Management etc.) Order entry execution and maintenance with a high degree of accuracy.
  • Issues New Part Releases (NPR’s) and Engineering Change Orders (ECO’s); Effectively manages blanket contracts.
  • Expedites customers’ orders and assists in maintaining on time deliveries of orders by working closely with Production, Product Management, Quality and Shipping personnel

YOUR SKILLS

  • Two-year college degree or an equivalent combination of training and work experience.
  • Minimum of two years’ experience in customer support or inside sales.
  • Industrial business-to-business experience a plus.
  • SAP knowledge preferred. Must be computer savvy with experience using Microsoft products (Excel, Word, OneNote, Teams, Outlook).

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.  At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

JOB ID: 20004459
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067
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