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United States, Madison Heights, MI, Adhesive Technologies

Manufacturing Customer Relations Specialist

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • Accountable for driving operational excellence and improving customer centric partnerships through the execution of premier service delivery.
  • Use judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support and other services.
  • Make appropriate service decisions based on knowledge of the business strategy and goals for each customer and product.
  • Manage customer expectations by clearly communicating our commitments to the customer (i.e.. Delivery dates or problems resolution) and by promptly updating the customer with changes in status.
  • Recommend process changes to increase efficiency of operations and service to customers.
  • Comprehends and can follow well defined and documented systems, related instructions and operational procedures.
  • Develops and maintains pro-active business relationships with customers, and where applicable, Key Account Management (KAM) decision makers and sales representatives.



YOUR SKILLS

  • A college degree and/or significant demonstrated experience in a customer service role.
  • Experience in customer care having demonstrated a commitment to customer loyalty, advocacy, engagement, and retention.
  • Advanced knowledge of EDI related transactions and issue resolution preferred.
  • High aptitude in Supply Chain, Sales and Marketing strategies.
  • Ability to multi-task and perform effectively under pressure.
  • Ability to effectively prioritize and escalate customer issues as required.
  • Excellent communication and presentation skills to effectively respond to customer's requests or explain solutions to complaints/issues.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.  At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.


JOB ID: 20004473
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067
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