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United Arab Emirates, Dubai, Beauty Care

Customer Service and Logistics Specialist (Temporary)

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

The Project Specialist role is an urgent hiring. We are seeking a dynamic individual to join on temporary project-based contract for a period of 12-15 months.

The key purpose of the role is to guarantee excellence in execution in all Customer Services' areas in the country; coordinate and manage country CS agents; provide recommendations and outcomes that will enhance key management, organizational performance of local organization; share improvement ideas with International Customer Services Responsible; support and collaboration with CS Support Manager in SSC; ensure customer satisfaction for both domestic and export businesses.

  • Member of supply chain team

  • Leader of owning results and delivering assigned tasks with high level of accuracy and professionalism

  • Process orders with warehouse and SAP

  • Follow up order status in term of picking, logistics and invoicing

  • Prepare orders report (GES Template) tracking for higher management

  • Customer support for sales team when needed for any claim, shipment info, etc…

  • Key KPIs: Net service level & OTIF / Shipment info are available on tracking tool / Process of order cycle and accuracy

YOUR SKILLS

  • 1-3 years of experience in customer support, logistics

  • Bachelor / Master degree in Engineering or a related field with successful academic record

  • Strong Microsoft excel skills

  • SAP knowledge in OTC/logistics or similar systems required

  • Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management, Arabic and French knowledge a plus

  • Self-confident professional, who possesses strong interpersonal skills along

  • Competent in problem solving with strong analytical capabilities

  • Strong follow-up skills and high determination to achieve results and realize changes

JOB ID: 20004847
Contract & Job type: Full Time, Limited Term
Contact information for application-related questions: recruitmentgcc@henkel.com
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