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United States, Rocky Hill, CT, IO

Customer Relations Level 1

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • Use their judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support and other services.
  • Make appropriate service decisions based on knowledge of the business strategy and goals for each customer and product.
  • Manage customer expectations by clearly communicating our commitments to the customer (i.e. Delivery dates or problems resolution) and by promptly updating the customer with changes in status.
  • Comprehends and can follow well defined and documented systems, related instructions and operational procedures.
  • Independently and effectively prioritize daily tasks, and follow up on resolutions that ensure customer satisfaction.
  • Investigate and resolve routine requests and customer complaints.
  • Interact with internal and external areas to resolve issues accordingly and respond to requests in a clear and concise manner in an appropriate time frame.

YOUR SKILLS

  • Position is 8-5 or 9-6
  • A college degree and/or significant demonstrated experience in a customer service role
  • Ability to multi-task and perform effectively under pressure
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues
  • Detailed, organized and results oriented
  • Strong PC proficiency with a solid working knowledge of windows environment
  •  Strong initiative and good decision making ability

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.  At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

JOB ID: 20005718
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067
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