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PHL, Makati, Integrated Business Solutions

Customer Service Support Specialist

HENKEL IS FOR THOSE WHO STEP UP. DO YOU? 

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

At Henkel, we promote a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage.

As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.


YOUR ROLE

  • Process rebates and resolve errors daily
  • Update transaction code in the Applications and Products system (SAP) as needed
  • Send processed rebate file and Credit Note copy to distributors
  • Reconcile distributor account & call distributors to settle issues when needed and work on deduction matching
  • Actively seek opportunities for continuous improvement initiatives

YOUR SKILLS

  • Graduate of Bachelor's degree in any business-related course
  • Preferably a minimum of one (1) year experience in Industrial business-to-business (B2B) with an international company
  • Basic knowledge in MS Excel is required
  • Knowledge in SAP / SAP scripting / Visual Basic/Macro is an advantage
  • Intermediate English verbal and written communication skills
  • Good analytical, problem solving, and conceptual thinking skills
  • Fresh graduates are welcome to apply
JOB ID: 20006051
Contract & Job type: Full Time, Regular
Contact information for application-related questions: recruitmentph@henkel.com
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