United States, Louisville, KY, Adhesive Technologies

CCMS Coordinator


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • To identify and get the required resources to ensure that complaints are managed in a timely manner according to agreed requirements (KPI’s).
  • To ensure that complaints are fully documented and updated in CCMS as required (i.e. put correct coding, enter claim costs…) throughout the process.
  • To assess the need, and ensure implementation of containment/initial actions.
  • To ensure that investigation(s) and root cause analysis is (are) properly done using appropriate problem-solving techniques (A3 and 8D), and adequately documented in CCMS.
  • To review and approve the investigation results.
  • To ensure that corrective and preventive actions are put in place as needed.
  • To ensure that 8D and/or customer specific reports are generated, reviewed and approved.
  • To ensure the appropriate communication with the customer, if required.
  • To assign credit/debit/RMA tasks as needed based on the investigation findings, and after necessary approvals.


  • 3 - 5 years experience with Quality systems, customer and supplier requirements, or equivalent (education - college degree)
  • Bachelor’s Degree in a technical field (engineering or chemical related)
  • Experiences Comprehends the minimum of work experience which has to be fulfilled by the incumbent according to necessary knowledge mentioned above. Please quantify the necessary work experience in years/months.
  • Knowledge Specification of the necessary graduation and vocational training considering recent educational requirements which are needed to fulfil the above-mentioned tasks of the position.
  • Detail oriented. Excellent data analysis, communication skills, and interpersonal skills
  • MS Office experience (Word, Excel, Outlook)
  • SAP and/or other warehouse management system (Preferred)

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.  At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

JOB ID: 20007435
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067