PHL, Makati, Integrated Business Solutions

Online Community Senior Specialist


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

At Henkel, we promote a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage. 

As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.


  • Build one-on-one relationship with community via authentic communication and engagement on Instagram, Facebook and YouTube via liking, commenting, quickly answering questions, direct messages etc. for Henkel Beauty Care Professional brands, Authentic Beauty Concept and STMNT
  • Connect with engaged followers and go deep by going through profile and for personalized product recommendations; Proactively engage in further conversation and get to know followers and turn them into brand advocates
  • Follows and comments on tagged posts by communities, especially of Brand Influencers; For critical topics, takes the lead in consumer service & and handles issues management
  • Steer processes and information flow with countries and brand teams regarding product portfolio and availabilities, create monthly Community Management KPI reports and derive community insights that can lead to relevant rationales for product development


  • Graduate of Bachelor’s Degree in Marketing, Advertising, Public Relations or related field
  • Minimum of three (3) years related experience in an online community engagement managing social media platforms interactions
  • Has in-depth understanding & experience working on key social media platforms such as Facebook, Instagram, Pinterest and social media management/publishing tools like Sprinklr
  • Excellent verbal and written English communication skills and can adapt to brand tonalities
  • Team player who has knowledge of agility as well as of main principles of successful online communities, and understanding of organizational frameworks
JOB ID: 20007586
Contract & Job type: Full Time, Regular
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