Turkey, Ümraniye, Adhesive Technologies

Technical Customer Service & Business Development Manager, Paper Solutions


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


The role will be located under Sales team of Packaging Adhesives sub-unit of Adhesive Technologies business unit. The incumbent will be responsible for Business Development operations for IMEA region and also Technical Customer Service operations for Turkey.

  • Business Development Manager, IMEA
    • Actively working with Global and Regional Marketing team to identify and technically support strategic projects and KSIs (Key Strategic Initiatives) from implementation to commercialization
    • Working closely with Regional Marketing team to implement Regional Promote Range to align business all over the region
    • Monitoring CAPRIS Projects Follow premium partner’s performance in India & Turkey and technically support them to upgrade their performance and increase their technical capability
    • Managing cost reduction projects for all region and work closely with Country SU (Sub-unit) Head’s for implementation
  • Technical Customer Service Manager, Turkey:
    • Assuming responsibility for the management of product localization projects for Turkey
    • Delivering fast and accurate technical responses and recommendations to queries received from local Sales team
    • Offering technical solutions if/when customer has a problem
    • Executing online/onsite module technical training for Henkel Sales employees & customers to develop value selling approach
    • Coordination of any technical requests of Customers, Sales teams & Distributors


  • University degree from a reputable university in related field, preferably in Chemistry or Chemical Engineering, MBA/Masters qualification is an additional asset
  • 5 to 8 years of experience in similar roles in managerial positions within an international organization
  • Proven track record in conducting technical training for different stakeholders such as distributors, end users, wholesalers
  • Effective communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management
  • Competent in problem-solving, analytical and interpersonal skills and ability to work with a variety of people
  • Excellent Microsoft Office skills (PowerPoint, Excel and Word) 
  • Having valid driving license and being flexible for traveling abroad and within the country
JOB ID: 20003640
Contract & Job type: Full Time, Regular
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