United States, Stamford, CT, DX

Data Center Service Delivery Manager


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • IT Service Management for Datacenter services for the Americas Region
  • Interaction with Key Stakeholders within DxRa, Business Units, as well as Corporate IT Service Delivery
  • Interaction with Regional organization – IT Key Account Management, IT Governance, Purchasing, Finance, Shared Service Centers, and Local IT teams
  • Provider and Contract Management with a Global Service Provider
  • Coordinate/Implement programs throughout Americas Region in line with Global Strategy and Initiatives
  • Independently manage processes that include Project Requests; Invoice Validation; Escalation and Conflict Management; Reporting and Service Level Trending Analysis


  • Strong understanding of ITIL Processes
  • Project Management with experience of budgets < $250k
  • Budget Management
  • Provider and Contract Management Experience
  • Ability to Manage Change (Technical, Organizational)
  • High sense of Accountability
  • Drive and Determination, Independent, Self-starter/Initiative
  • Strong Communication Skills (Written, Verbal, IT concepts into Business Terms)
  • Focus in Continuous Improvement Culture
  • Adaptable to Changing Priorities
  • Ability to Network with Colleagues of Diverse Backgrounds and Locations
  • Operational server platform experience (i.e. Wintel, Linux, Virtualization, etc.)
  • Enterprise IT Architectures/Landscapes
  • Manage Communications with Multiple Stakeholders as well as Expectations
  • 5+ years of IT Related or Equivalent Experience
  • The position will require some travel and candidates willing to be mobile are preferred

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

JOB ID: 20007533
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067