Menu
Search

SWE, Stockholm, Beauty Care

Head of Customer Service Nordics

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  •  Coordinate correct and compliant execution of OTC processes: Ordering, invoicing, returns, credit notes.
  • Steer customer satisfaction by ensuring high performance in Customer Service KPIs (Service Level / Perfect Order / OTIF / Claim %) • Actively enhance customer collaboration via KPI exchange and project work.
  • Develop & lead the Customer Service team under Henkel Leadership Commitments.
  • Steer invoicing and crediting process and secure turnover monthly closure in close alignment with GM, Sales Director and Controlling.
  • Align with Credit Mgmt. & OTC Finance on proper execution of credit management and claim deduction processes. • Implement global and local OTC projects & IT strategy, driving efficiency and digitilization across Customer Service function.
  • Sales Support functions, where required by Business: Support in related Sales processes such as pricing or budget management; collaborate with Sales & IT to improve order management.

YOUR SKILLS

  •  University degree, preferably in business/administration or similar, and a good track record of working experience in relevant areas.
  • Fluent in Swedish and English. Skills in any other Nordic language is a merit.
  • Leadership experience ideally within Customer Service and FMCG.
  • A good knowledge in SAP and the Microsoft Office package is required.
  • Excellent communication and relationship building skills.
  • Service minded, flexible and able to take initiatives.
  • Change & people management experience.
  • Commercial & Business awareness.
  • Teamplayer with a LEAN mindset seeing opportunities rather than problems.
JOB ID: 20008040
Contract & Job type: Full Time, Regular
Contact information for application-related questions: Norden.hr@henkel.com
Sweden_Denmark_Brandbar_1460x142