United States, Westlake, OH, Adhesive Technologies

Technical Customer Service Rep.


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Develop strong working relationships with the Sales, Marketing and Customer Care Teams while maintaining an open line of communication.
  • Travel as needed to investigate potential field issues and support field sales reps.
  • Maintain strong product performance and application knowledge on adhesive and sealant technologies sold in the NA Consumer / Craftsman division under the Loctite, OSI and LePage brands.
  • Clearly understand the proper use of Astute, SAP and CCMS within the daily functions of a TCS Rep.
  • Create, update and/or maintain claims / complaint reporting as required.
  • Answer telephone, mail and e-mail inquiries promptly and provide accurate / professional responses in a timely fashion.
  • Submit weekly reports, time sheets and any other documents requested by TCS Manager.


  • Bachelor’s degree (Chemistry or engineering preferred)
  • Minimum 3-5 years technical related experience.
  • Strong verbal, written and listening skills.
  • Strong computer, decision-making, problem solving and organizational skills.
  • Excellent phone skills under pressure.
  • Ability to work under pressure and take direction from more than one person.
  • Must be flexible, team oriented and have the ability to work well with others.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

JOB ID: 20008784
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067