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VNM, Ha Noi, Adhesive Technologies

Senior Technical Customer Service Engineer

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

Henkel promotes a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage. As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.

YOUR ROLE

  • Responsible for technical service and support of assigned customers, including detailed chemistry/end-use application-based product recommendations and problem solving of the adhesive.
  • Manage training to Internal, Distributors and Customers on new and existing product/process, equipment, and laboratory techniques.
  • Support of the promotion and application of adhesive technologies with the Distributors and customer.
  • Responsible for resolving technical issues with customers, Henkel sites and manufacturing facilities
  • Experience with mechanical, physical and chemical testing.
  • Support of MOC Database
  • Manage, plan and execute qualification programs with adhesive customers and internal resources
  • Ability to travel required.

YOUR SKILLS

  • BA/BS Degree in chemical engineering, material science, chemistry or business or related discipline required.
  • At least 5 years working experience in technical customer service field, process engineer, quality engineer or other related field.
  • Application knowledge of laboratory practices
  • Strong understanding of Adhesive and or related industry is highly preferred
  • Proficient in adhesive and related process and procedures is an advantage
  • Excellent presentation/communication skills in English (and Chinese is plus).
JOB ID: 20008684
Contract & Job type: Full Time, Regular
Contact information for application-related questions: recruitment.apac@henkel.com
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