United States, Madison Heights, MI, Adhesive Technologies

Customer Quality Manager


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Support customer facing management with customer satisfaction improvement initiatives.
  • Manage and coordinate reaction plans when service or quality components of customer score cards "Not Meeting Expectations“
  • Drive regional initiatives to reduce customer complaints
  • Provide training and ensure full compliance across the organization for CQ processes and related quality tools (complaints-CCMS, surveys, score cards, specifications, customer portal, 8D)
  • Coordinate responses to customer requests with support from internal key contacts as required
  • Act as process expert and coach supporting the sites with PPAP, IMDS, etc. completion
  • Report to operations leadership, Henkel sites, and customer facing management on CQ metrics
  • Work with and support operations leadership in planning and execution of Q projects
  • Improve CQ processes with quality specific tools
  • Act as liaison and coordinate cross regional customer complaints
  • Support the Global Key Quality Managers 


  • 4 year University Degree, Technical  or Engineering
  • 5+ years total experience Quality/Mfg. role, 2+ yrs. Customer facing role
  • Knowledge of standard Q tools & methods (8D, Six Sigma, FMEA)
  • Working knowledge of Q standards relevant to their market segment & customer group (ISO, GMP, etc.)
  • Project management
  • Building and leading effective cross functional teams
  • Analytical and problem-solving skills
  • High sense of urgency
  • Organization Skills
  • Communication Skills

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression,and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

JOB ID: 20009769
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067