United States, Geneva, NY, Beauty Care

DC Order Coordinator


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

Job Summary:                    

  • Perform the necessary tasks and duties involved with the selection and processing of customer orders to meet or exceed the daily, monthly, and yearly sales objectives of the company while providing superior customer service.
  • Perform complex administrative related functions to ensure assigned department operations flow smoothly.

Essential Functions:    

  • Process customer orders in the WMS to create warehouse instructions for order fulfillment.  Insure required delivery dates, customer instructions, and any special handling has been achieved prior to releasing work to the warehouse.
  •  Monitor and report as well as resolve product availability, substitution, promotional, no-charge and accessory import items with source marketing group to support a high order fill rate. Communicate daily with personnel from Distributor Support, Sales, Marketing, Planning, Manufacturing, and customers to expedite and resolve issues relating to customer orders. Determine course of action to optimize sales and service levels.
  • Verify all shipping documents to insure accuracy of skus, weights, prices, quantities, codes, and values.  Calculate weights and measurements with the use of various non system supported tools, to perform metric conversions for identified shipments.
  • Prepare bill of lading, packing slip, Hazardous Declaration, commercial invoice and additional documentation as necessary. FAX original documents to identified customers and mail billing invoices to “Sold To” address.  Assure each order complies with all hazardous material requirements.  This includes: proper IMO/IATA descriptions and MSDS sheets, labeling, and packaging.
  • Research and determine best mode of transport for all shipments.  Prepare and arrange shipments via currently approved carriers for expedited service, as requested.  Compare or solicit rate quotes and transit times for expedited shipments. Ensure that transportation costs are included with the customer billing, when applicable.
  • Communicate with packers to coordinate shipping dates, container drop off and pick ups, and other unique customer requirements.
  • Provide “Shipping Advice Form” with vessel name, ETD, and ETA, as needed.  Provide back ordered info as needed.
  • Follow-up transit of goods and advise support groups and at times, distributors, of any problems or delays in delivery.
  • Initiate and manage documentation for any loss or damage claims.
  • Maintain complete and cross-referenced files by customer and country.  In addition to actual orders, include files for special notes on requirements and customer profiles.
  • Assist support groups to resolve customer questions or issues. Update procedure and personnel training necessary to maintain ISO 9002, 9001 and 14001certification.
  • Prepare monthly insurance forms.
  • Complete inventory adjustment requests and assist is resolving discrepancies.
  • Perform non-customer order functions by preparing shipments for raw chemicals, returns, OEM, and other various consignees to support the business needs as they arise.
  • Provide backup for other order coordinators as necessary.
  • Haz-materials shipping certification is necessary.

  Education and Experience:

  • Associate or Bachelors Degree preferred. 
  • Two to five years transportation experience preferred. 
  • Microsoft Office Suite, Excel, Power Point, and WMS experience necessary.    

Working Conditions:

  • Work is performed in an office setting.  
  • Regular attendance is required.  Overtime may be required.
  • It is the responsibility of each employee to conduct tasks in a safe and efficient manner complying with all local, state, and federal safety, health, and environmental regulations, company program standards, company policies, and special safety concerns while protecting yourself, the organization, and the environment.
  • You are ultimately responsible for your safety and well-being.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

JOB ID: 20009630
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067