United States, Salt Lake City, UT, Laundry & Home Care

Customer Service Account Specialist - copy


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Monitors status of all open orders to ensure timely delivery
  • Provide customer service regarding order status and logistics issues
  • Key decision-making activities include: whether to request a stock transfer order, to move a customer order to ship from another distribution center or to request a later arrival date from the customer.
  • Key point of contact for all customer supply chain activities and assists in the implementation of customer specific programs in conjunction with Sales/Marketing
  • Analyze customer service levels, in-stocks and on-time customer measures & develops action plans to achieve service level goals.
  • Work with carriers to expedite delivery of orders and determine correct disposition of refused product; work with billing department on confirmation of corrected invoice
  • Coordinate the return of refused/discontinued product that insures the most cost-efficient freight rates
  • Allocate product to customer orders in a low inventory situation to maintain high levels of service for key accounts
  • Understand customer's supply chain and lead efforts to identify and improve results and processes for Henkel and the customer.
  • Analyze customer data, order size, order frequency, in-stocks, on-time, customer penalties looking for trends and opportunities to improve results.
  • Provide weekly service updates to Sales account managers regarding customer measures and action plans to improve.


  • Excellent written and verbal communication skills
  • Strong organization and planning skills
  • Strong problem solving and analytical skills
  • Demonstrated leadership skills
  • Knowledge of supply chain/logistics in a consumer products or related industry preferred
  • Ability to build effective working relationships across functional areas
  • Highly motivated; enthusiastic, energetic, capable of working in a fast-paced environment
  • Excellent interpersonal skills
  • Strong customer focus
  • Bachelor's Degree desired.
  • Previous customer service, sales or supply chain experience
  • PC literate in Microsoft Office suite of products

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

JOB ID: req9290
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067