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Slovakia, Bratislava, Integrated Business Solutions

Specialist Technical Information Service (m/f)

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • 1st line of contact of Henkel Adhesive Brands customers for requests via phone, email & transfer of 2nd level requests
  • Collection and sharing of customer feedback
  • User Support & Troubleshooting with failure analysis
  • Daily communication and cooperation with Technical Team, Sales, R&D and other departments locally and globally
  • Identifying of Sales Lead opportunities and follow-up 
  • Maintenance of data integrity and accuracy in CRM tools
  • Personalized professional development
  • Friendly and engaged international team

YOUR SKILLS

  • Work experience within the field of customer service, consumer service or Sales support is a must
  • Studies within Engineering or Technical Field is preferred
  • Advanced level of English/Spanish language is required
  • Fluent level of German/French/Spanish/Italian is a plus
  • Intermediate level of MS Office (Excel, Power Point) is required
  • Experiences with CRM systems and SAP is a plus
  • High level of detail orientation and accuracy
  • High level of customer orientation and engagement
  • Strong Communication, organizational and interpersonal skills

BENEFITS WE OFFER

  • 13th salary
  • Performance-based bonus
  • Financial bonus for referring a suitable candidate
  • Extra contribution to lunch vouchers
  • Cafeteria benefit system
  • Henkel Shop
  • Henkel Kindergarten
  • Life insurance
  • Health care package
  • Relocation bonus
  • 5 sick days per year

Minimum salary: 1100 EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.)

JOB ID: 20009181
Contract & Job type: Full Time, Regular
Contact information for application-related questions: recruitmentslovakia@henkel.com
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