Thailand, Bangkok, Adhesive Technologies

Customer Service Front Office Agent


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us. 

Henkel promotes a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage. As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.


  • Managing processes and communications with customers (internal and external) through multiple channels
  • Prioritizing tasks in order to supply superior service to all Key accounts
  • Resolving crisis situations while not jeopardizing customer relationships
  • Managing the order process for multiple business groups with various ATP and service rules.
  • Working in a fast-paced environment with shifting priorities
  • Accountable for driving operational excellence and improving customer centric partnerships through the execution of premier service delivery
  • Use their judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support, and other services


  • A bachelor’s degree and/or significant demonstrated experience in a customer service role
  • Experience in Import and Export process
  • Experience with SAP desired
  • High aptitude in Supply Chain, Sales and Marketing strategies
  • Ability to multi-task and perform effectively under pressure
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues both of EN and TH
  • Detailed, organized and results oriented
JOB ID: 20010366
Contract & Job type: Full Time, Regular
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