ACM Technical Customer Service Engineer


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

Henkel promotes a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage. As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets. 


  • Excellent teamworking relationship with Sales and Marketing team within Singapore, Malaysia
  • Respond promptly to customer call, queries and on-site troubleshooting
  • Write detailed engineering reports, including application proposal and scope of work
  • Ensure safety are in place before any work is carry out
  • Supervise key projects during the application job and ensure all proper tools, products & preparation are in place
  • Train new Sales, Technical Customer Service (TCS) Engineer and Customers in product and application knowledge
  • Engage and involve in all Sales and Marketing initiatives and programs
  • Constant participation in providing new ideas to improve the TCS service level
  • Ensure laboratory is well equipped with necessary tools and products. Housekeep regularly
  • Coordinate/liaise with outside vendor for jig/fixtures fabrication, chemical analysis, etc
  • Participate and involve in all organization projects / initiatives / program as when and where assigned


  • Bachelor of Science in Chemistry or relevant engineering/technical discipline.
  • At least 2 years working experience in related industries.
  • Work experience in composites, coatings, or adhesives and sealants is an advantage.
  • Ability to understand adhesives and sealant technology
  • Good trouble-shooting and analytical skill.                     
  • Understand basic mechanical and electrical know-how and ability to write Engineering reports.
  • Cultural diversification – work experience in different geographies, multi-lingual is a plus
  • A successful team player with strong people skills
  • Excellent communication skills- presentation, verbal, written
  • Excellent Computer user knowledge /high computer literacy
JOB ID: req14042
Contract & Job type: Full Time, Regular
Contact information for application-related questions: