CHE, Sempach Station, Adhesive Technologies

Global Head of Technical Customer Service Engineered Wood


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

Henkel Adhesive Technologies is the leading solution provider for adhesives, sealants and functional coatings worldwide. Through our Engineered Wood business we drive a transformation in the construction industry where sustainable timber buildings replace traditional materials. The Global Head of Technical Customer Service leads a global team of highly-skilled application engineers who drive growth through their technical expertise at our customers everyday.


  • Lead, motivate, and develop a global team of top experts
  • Expand know-how in wood bonding and processing through lab and field work
  • Support customers in production line startups and continuous process improvement
  • Drive the expansion of the business to new regions
  • Develop and implement the highest quality and safety standards at our customers
  • Be an active member of the global engineered wood industry
  • Develop market and technology opportunities outside the current core business


  • Master’s degree in engineering or science  
  • Successful track record in leading international technical teams (>5 yrs)
  • Profound experience in the wood, and/or adhesives industry (>10 yrs)
  • Knowledge in equipment engineering, automation, production processes a plus
  • Ability and willingness to acquire deep knowledge in a technically demanding business under a complex regulatory environment (certifications, building codes, …)
  • Highly international with the ability to build networks globally across different cultures
  • Strong analytical and strategic skills combined with disciplined execution
  • Fluency in English; German a strong plus as the position is based out of our offices in Lucerne, Switzerland.

Our recruiting partner in order to fill this position is De Bord International, Zurich

JOB ID: 21010557
Contract & Job type: Full Time, Regular
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