Germany, Heidelberg, Adhesive Technologies

Auto Supplier Global Quality Key Account Manager (d/m/f)


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Act as primary Quality contact to the Global Business Manager and the relevant Customer contact for each assigned Key Account, in order to give and receive feedback on performance, as well as to align on improvement needs and priorities
  • Ensure an understanding of Quality requirements of our Key Accounts globally
  • Drive corrective & preventive action plans globally, working with the relevant functions to close gaps in our ability to consistently meet Key Accounts requirements
  • Develop internal Henkel Quality capabilities and competencies to meet established and new customer Key Account expectations
  • Establish and manage reporting/tracking systems which create visibility to performance against key leading and lagging indicators
  • Develop & maintain contact with customer representatives to pro-actively foster a collaborative relationship for all Quality relevant topics Assume direct ownership of critical, high impact customer dissatisfaction concerns


  • University Degree in related field
  • 10+ years total experience, in Quality and Customer facing roles as well as Manufacturing related
  • Expert knowledge (lead auditor) of Q standards relevant to their market segment & customer group
  • Expert knowledge of problem-solving methodologies utilizing PDCA thinking, such as A3, 8D, or Six Sigma
  • Applied knowledge of LEAN principles and tools Program/project management experience
  • Global cross-functional stakeholder management & team leadership experience
  • Ability to drive cultural transformation and change for continuous improvement through team leadership and coaching
  • Strong Communication skills - fluency in English and German
JOB ID: 20010207
Contract & Job type: Full Time, Regular
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