United States, Salt Lake City, UT, Laundry & Home Care

Senior Program Manager, Customer Operations (Terms of Sale)


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Implement and Administer a governance model on ToS program elements consistent with providing timely & relevant feedback to cross functional partners as well as transparent results to the broader organizational audience in Sales, Supply Chain and Customer Operations.
  • Ensure proper documentation, including approvals of all exception requests across BUs is captured and archived to the agreed governance model.
  • Manage communication and execution of new and changing ToS policies ensuring distribution to all relevant customers and internal/external stakeholders and that Henkel receives formal acceptance and/or vendor agreements in compliance with aligned governance model.
  • Maintenance and enhancement for all related reporting across all BU’s
  • Power BI Dashboard, Reports/Scorecards
  • Act as SME related to all current Henkel Terms of Sale Program elements by understanding their connection to existing business process and participating in business process change decisions that affect desired program results.
  • Lead the evolution of ToS for new elements or situations that ariseand haveresponsibility for all CSDA audit related inquiries and documentation
  • Ensure and track annual review of all elements of ToS to re-assess:
  • Warehouse efficiency metrics used for bracket pricing (led by Logistics)
  • Bracket pricing updates (led by Logistics and Sales)
  • Payment terms (led by Finance)
  • ARP rates (led by Sales w/3rd party consultant)
  • Returns policy (led by Customer Operations)
  • Markdowns (led by Sales)
  • CPU rates (led by Transportation)
  • Lead on-going, mandatory training of new employees across functions including broker partners and ensuring all necessary process documentation / training materials are kept relevant
  • Natural drive to build, evaluate and iterate on processes to continuously improve while valuing documentation as a key to success


  • Bachelor’s degree (B.A.) from a four-year college or university or equivalent work experience in an analytical or programming role preferred
  • 3 or more years of analytical experience
  • Experience in Customer Service, Financial Reporting, AR/Deductions and/or Logistics/Transportation strongly recommended
  • Candidate must have advanced knowledge of Excel and PowerPoint.  Candidate must demonstrate a working knowledge of Power BI and SAP

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

JOB ID: 21011093
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067