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China, Shanghai, Adhesive Technologies

Customer Service Supervisor

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

At Henkel, we promote a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage. As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.

YOUR ROLE

  • Responsible for management of customer complaints and delivery satisfying customer service
  • Steers the management of orders from creation to invoicing, including customer negotiation
  • Ensures that all day-to-day customer related activities are dealt with in a courteous, accurate and timely manner
  • Acts as point of contact between customers and internal functions
  • Maintains high level services and improves planning accuracy
  • Supports requests, issues, and efficiency projects with customers internally
  • Systematically develops Teams and Talent in respective Customer Service organization

YOUR SKILLS

  • Bachelor’s degree with working experience of 3-5 years
  • Preferred language: English (Fluent)
  • Better have 1-2-year leading experience
  • Other skills: Excel, Presentation skill
JOB ID: 21013254
Contract & Job type: Full Time, Regular
Contact information for application-related questions: henkel.hr@henkel.com
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