Germany, Düsseldorf, Adhesive Technologies

Customer Service Front Office Team Lead (d/f/m)


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Manage the Customer Service Front Office team to ensure all operational requirements are met
  • Ensure all day-to-day customer related activities comply operational and current business standards
  • Optimize people, resources and technologies within the team to ensure compliance with the business standards
  • Evaluate and improve regional Customer Service Front Office performance, provide recommendations to enhance organizational performance
  • Manage orders from creation to invoicing, including customer negotiations, export documentation, invoice disputes and customer complaints
  • Ensure customer service teams operate in compliance with SHE regulations
  • Systematically develop teams and talent in respective Customer Service organization


  • In depth working knowledge and minimum 5 years’ experience in Customer Service and Supply Chain
  • Profound knowledge in the areas of Customer Experience programs, methods and tools
  • Experience in the automotive industry is an advantage
  • Strong verbal and written communication skills in German and English with ability to effectively communicate at multiple levels in the organization
  • Demonstrated organizational skills, attentiveness to detail and the ability to handle multiple subjects simultaneously
  • Experience in change & project implementation and ability to mentor, supervise, lead or train individuals
  • Full familiarity with SAP ERP, Cloud for Customers (C4C) or Customer Service related transactions & reporting functions
  • Ability to handle complex topics and high workload
  • Ability to prioritize, meet deadlines in timely manner and make timely informed decisions
JOB ID: 21013450
Contract & Job type: Full Time, Regular
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