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Mexico, Huixquilucan, Global Business Solutions+

Manager Purchase to Pay GBS+

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

·Supervises, guides and develops subordinated SSC Team Leads and SSC Supervisors Coordinates the SSC teams and related business teams in the countries to ensure service delivery in respective business or function areas

·Organizes work schedule planning and ensures service continuity

·Ensures adherence to SLAs / KPIs and quality and speed of services using defined measurements

·Supports and involves team members in different process areas, triggers process alignment and improvements proactively

·Facilitates process delivery within the SSC or detailed elaboration of processes based on the global process frames Identifies process gaps or inefficiencies and improves the existing processes

·Clarifies non-standard inquiries with respective counterparts

·Supports proper maintenance and functionality of the IT modules related with the responsible operative area, in alignment with IT Acts as de-escalation point and also de-escalates topics according to the respective de-escalation path

·Fosters and ensures proper and effective communication of the SSC operative team with the related business teams of different countries

·Ensures effectiveness, efficiency and engagement of the team and fosters improvements and process optimization initiatives

·Actively supports migration of processes to SSC, performs risks assessments and ensures set-up and execution of controls 

YOUR SKILLS

·3-5 years of experience in related areas

·Managerial skills, strong leadership

·Advanced english

·Intermediate- advanced Excel

·Excellent communication skills

·Project management knowledge and team player attitude

JOB ID: 21014363
Contract & Job type: Full Time, Regular
Contact information for application-related questions: Recruitment.LATAM@henkel.com
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