Hungary, Budapest, Adhesive Technologies

Logistics Complaint Coordinator (South-Germany) m/f


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Coordinate logistic complaints with all relevant stakeholders (e.g.: warehouse, carrier, customer service, quality and logistic)
  • Ensure that complaints are fully documented and updated in CCMS (customer complaint management system) as required (e.g.: correct defect location, claim costs, root causes)
  • Ensure implementation of containment/initial actions
  • Ensure that investigation(s) and root cause analysis is (are) properly done using appropriate problem-solving techniques (e.g., 8D, 5W), and adequately documented in CCMS
  • Close contact to the relevant stakeholders to define the needed corrective and preventive actions
  • Ensure that corrective and preventive actions are put in place as needed
  • Control effectiveness of corrective and preventive actions
  • Ensure that 8D and/or customer specific reports are generated, reviewed, and approved
  • Implementation of projects to reduce logistics complaints (based on analysis and on-site visits at the warehouses and carriers)
  • Preparation of presentations and analysis
  • Provide all necessary information to assign SCMS (supplier complaint management system) as needed based on the investigation findings
  • Close contact to Henkel warehouse support and Henkel TCR (Transport Coordinator Road) to ensure that all functions are aware about new procedures and actions based on customer claims


  • Bachelor’s Degree in Logistics/Supply Chain Management or relevant field
  • 2-5 years of experience with (customer) quality systems and logistics
  • Fluent written and spoken language skills both in German and English
  • MS Office experience (Word, Excel, Outlook, Power Point)
  • Ability to work in a team, problem solving attitude and resilience
  • Proactive person with ability to meet tight deadlines
  • Ability to lead projects, to coordinate and follow-up on other teams’ work
  • Willingness to travel 
JOB ID: 21014509
Contract & Job type: Full Time, Regular
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