PHL, Makati, Global Business Solutions+
E-Commerce Support Senior Specialist
HENKEL IS FOR THOSE WHO STEP UP. DO YOU?
At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
At Henkel, we promote a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage.
As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.
- Respond to all consumer reviews and questions on key Henkel Adhesive Consumer North America retailer websites: The Home Depot, Lowe’s, Walmart, and Amazon
- Understand what consumer experience with our products and brands through these retailer website interactions
- Create reports and insights by mining consumer interactions for opportunities, trends and insights on product performance, brand positioning, use cases, etc.
- Follow the escalation process for critical topics to redirect to key contact or Technical Customer Service Department (TCS) team
- Graduate of any Bachelor's Degree
- Minimum of three (3) years' relevant experience in ecommerce customer service/support
- Has excellent communication skills; Must be a team player, natural networker, fast thinker, solution oriented and creative in finding solutions
- An in-depth understanding & experience working on retailer platforms such as Vendor Central (Amazon) and Bazaarvoice (Home Depot, Lowe’s and Walmart) is desirable
- Must be flexible to work on a midshift schedule