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Slovakia, Bratislava, Global Business Solutions+

Specialist Consumer Service with German

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • Daily contact with native speakers (DACH) – not only consumers, but also our stakeholders from Marketing local team, R&D, Corporate Communication, etc.
  • Handling incoming consumer enquiries (via e-mail, telephone, social media channels) about our washing and cleaning brands, (E.g. Persil, Perwol, Somat, Bref, etc.)
  • Advice on the application of the complete product portfolio
  • Processing of escalations/ complaints
  • Collecting consumer feedback into our CRM database for Marketing needs
  • Dynamic and varied field of work, where there is no routine
  • Pleasant and reliable team that always supports you

YOUR SKILLS

  • Excellent Customer Service focus
  • Excellent written and oral communication skills in German
  • Good usage of English for internal communication when required (B2)
  • Knowledge of Slovak or Czech language is welcome
  • Ability to deal with a variety of business owners and resolve inquiries in a friendly and polite manner
  • Ability to handle more complex product lines and customer inquiries
  • Demonstrated problem solving and decision making skills
  • Effective time management and organizational skills
  • Experience with PCs, including MS Windows Operating System and the Internet Experience with any CRM tool preferred

BENEFITS WE OFFER

  • 13th salary, equal to the amount of the basic monthly salary
  • Performance-based bonus up to 110%
  • Referral bonus for referring a suitable candidate from 500 to 1000 EUR gross
  • Extra contribution to lunch vouchers
  • Cafeteria benefit system
  • Henkel Shop
  • Henkel Kindergarten
  • Life insurance
  • Health care package
  • Relocation bonus
  • 5 sick days per year
  • Home Office
  • Extra paid days off for special life events 

Minimum salary: 1200 EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.)

JOB ID: 21022532
Contract & Job type: Part-time, Regular
Contact information for application-related questions: recruitmentslovakia@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
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