Turkey, Ümraniye, Adhesive Technologies

Customer Services Front Office Representative, Adhesive Technologies, Istanbul


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Being the first point of contact to handle and resolve inquiries coming from customer and sales team for Adhesive Technologies Business Unit
  • Ensuring an effective and successful first time commuication with the customer
  • Assuming responsibility for the customer interaction and ad-hoc analysis during inbound calls
  • Providing efficient and structured service to our customers and sales team by handling their requests, complaints and coordinating a final response
  • Participating in regular customer meetings (e.g. quarterly meetings to review KPIs and metrics)
  • Assuming responsibility to effectively use the ticketing system to register all cases
  • Taking part in Customer Services projects that will contribute to improved service levels, business growth, increased efficiencies and consequently reduced costs
  • Ensuring successful execution of daily operations cycle (improved End Customer Service Level performance and faster response to incidences)


  • University degree in Business Administration, Engineering or related departments
  • 1-2 years of experience in Customer Services preferably within international organizations
  • SAP knowledge is a plus
  • Excellent Command of English
  • Good command of computer knowledge and MS Office applications
  • Good at problem solving, planning and offering proactive aproach
  • Team work motivation and presentations skills are necessary
  • Able to operate in a cross-cultural and complex matrix environment with support of strong interpersonal communication skills
JOB ID: 21022425
Contract & Job type: Full Time, Regular
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