Mexico, Huixquilucan, Adhesive Technologies

Customer Service Back Office Agent

Henkel es para aquellos que dan un paso adelante. ¿Y tú?

En Henkel puedes marcar la diferencia y desarrollar tu carrera. Por eso, trabajarás en tus propios proyectos y asumirás toda la responsabilidad desde el primer momento. Nuestras marcas únicas, presentes en todo el mundo, te ofrecen innumerables oportunidades para ser fiel a tus convicciones y explorar nuevos caminos. Si tienes una mentalidad emprendedora que te permite pensar siempre de manera creativa e innovadora, aprovecha esta oportunidad y ayudános a formar con nosotros un futuro digital.

Tu función

  • Deals with customer needs as first point of contact
  • Strives for excellent customer service delivery
  • Is responsible for key accounts / customers
  • Maintains detailed and up-to-date knowledge of the company's products and services

Tus habilidades

• A college degree and/or significant demonstrated experience in a customer service role.

• Experience in customer care having demonstrated a commitment to customer loyalty, advocacy, engagement, and retention.

• Experience with SAP desired.

• High aptitude in Supply Chain, Sales and Marketing strategies.

• Ability to multi-task and perform effectively under pressure.

• Ability to effectively prioritize and escalate customer issues as required.

• Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues.

• Detailed, organized and results oriented.

JOB ID: 21022256
Contract & Job type: Full Time, Regular
Contact information for application-related questions:
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