Mexico, Huixquilucan, Adhesive Technologies

Customer Service Back Office Agent

Henkel es para aquellos que dan un paso adelante. ¿Y tú?

En Henkel puedes marcar la diferencia y desarrollar tu carrera. Por eso, trabajarás en tus propios proyectos y asumirás toda la responsabilidad desde el primer momento. Nuestras marcas únicas, presentes en todo el mundo, te ofrecen innumerables oportunidades para ser fiel a tus convicciones y explorar nuevos caminos. Si tienes una mentalidad emprendedora que te permite pensar siempre de manera creativa e innovadora, aprovecha esta oportunidad y ayudános a formar con nosotros un futuro digital.

Tu función

  • Deals with customer needs as first point of contact
  • Strives for excellent customer service delivery Is responsible for key accounts / customers
  • Maintains detailed and up-to-date knowledge of the company's products and services

Tus habilidades

  • A college degree and/or significant demonstrated experience in a customer service role.
  • Experience in customer care having demonstrated a commitment to customer loyalty, advocacy, engagement, and retention.
  • Experience with SAP desired.
  • High aptitude in Supply Chain, Sales and Marketing strategies.
  • Ability to multi-task and perform effectively under pressure.
  • Ability to effectively prioritize and escalate customer issues as required.
  • Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues.
  • Detailed, organized and results oriented.
JOB ID: 21024024
Contract & Job type: Full Time, Regular
Contact information for application-related questions:
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.