Germany, Düsseldorf, DX

Head of Platform Operations (d/f/m)


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Manage a cross-functional and ambitious team operating a resilient, secure, and highly available data & analytics platform for our company wide data products
  • Establish DataOps approach for operating the shared infrastructure and services used in the Henkel Data Platform through a mix of in- and offshore resources with the support of external vendors
  • Manage a framework of service levels to ensure availability, performance, quality, and cost-efficiency of the platform
  • Ensure that incidents and problems are managed according to industry best-practices and practice a failure culture that makes sure that the same problem never occurs twice
  • Strive for a high level of automation, proactively identify manual or repetitive tasks and work on reducing or removing them to free up team capacity for continuous improvement
  • Collaborate closely with platform engineering and third-party vendors for capacity planning and cost optimization
  • Lead by example and actively coach team members helping them to grow and reach their full potential
  • Live a culture of constant learning, integrity, and mutual responsibility


  • Master’s degree or equivalent in computer science or related field
  • 10+ years of experience in operations and providing IT services, with at least 5 years in managerial and international experiences
  • An in-depth understanding of service management framework principles and processes
  • Deep practical experience of DevOps and DataOps principles, methodologies and leading a team of DataOps engineers
  • Solid technical experience with data and analytics applications built on the MS Azure platform
  • Strong communicator with the ability to explain technical problems to senior stakeholders and a passion to deliver change for the better
  • Substantial experience in agile delivery methodologies, such as SCRUM or Kanban, and related software tools such as Azure DevOps
  • Fluent in English with high confidence in both verbal and written communication; German language skill is a plus
JOB ID: 21024012
Contract & Job type: Full Time, Regular
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