MYS, Shah Alam, Adhesive Technologies

Customer Service Front Office Agent


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

At Henkel, we promote a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage. As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.


  • Fulfil and support internal and external customers’ purchase orders from a multi-region customer base
  • Close follow up with Sales and Customers’ back-orders status
  • Process order changes within company's guidelines
  • Provide customer support; attend to their inquiries and provide assistance as and when necessary
  • Coordinate and expedite with related departments on customers’ orders and delivery matters
  • Proactively communicate reschedules and suggests alternative options to mitigate escalation due to shipping delays
  • Knowledge in bill of lading, COO, FTA, Export declaration and LC negotiation
  • Support in internal and external audit requests
  • E-Filing of invoices and all sales and shipping related document
  • Ensure all documentation and order processes are in accordance with corporate guidelines
  • Responsible to meet operational KPI
  • Participate in order management process improvement when needed
  • Continuously seek alternative solutions and value-add processes to enhance ongoing services to Customers
  • Participate in stock-take and ad-hoc duties and projects as per requested by the Customer Service Manager


  • Minimum Diploma and above in any discipline
  • Minimum 3 years of relevant experience
  • Good understanding of the linkages between inventory control, planning, procurement and logistics
  • Proficient in MS Office, Knowledge of SAP is advantageous
  • Able to work under pressure with excellent phone, email etiquette skills and tactful to handle difficult customers
  • Developed analytical and problem-solving skills
  • Highly motivated and organized
  • Team and action orientated
  • Details orientated and possess a passion for innovation
JOB ID: 21025074
Contract & Job type: Full Time, Regular
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