Italy, Milano, Adhesive Technologies

Technical Customer Service Engineer

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you’re up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


·Technical Support for Henkel’s range of adhesives, sealants, standard Loctite dispensing EQ to Customers, Sales Force, Marketing

·Is responsible for product recommendations, customized products applications, product demonstrations and troubleshooting for customers

·Recommends solutions and performs technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation 

·Product application/technical Training to Sales Force and Customers

·Handling customer’s technical enquiries  

·Support the laboratory work 

·Work together with Sales Force for Customer Value calculation

·Quantifies, documents and reports Henkel solution’s value to customers 

·Documents all activities in CRM tool 

·Is responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members

·Promotes internally innovations and best learnings cross accounts



·Master degree in Mechanical Engineering, Material Engineering or Material Science

·Previous experience in a similar role is required. Hands-on experience of laboratory/workshop testing.

·Knowledge of Industry market with focus on General Manufacturing and Industrial Maintenance.

·Experience of using industrial adhesives, sealants, cleaners; writing technical papers and understanding technical reports, project management approach

·Well-developed customer facing skills, excellent communication and interpersonal skills, flexible, with the ability to multitask

·High degree of enthusiasm and problem-solving skills. IT skills - Knowledge of Microsoft Office package, ability to work in a digitalized environment

·Fluent in English

·Location in North-East Italy is preferred 

·High degree of flexibility as travel is required and often at short notice 

·EAE/EAS certification is preferred

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 21026653
Contract & Job type: Full Time, Regular
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