Italy, Milano, Adhesive Technologies

Customer Service Front Office Team Lead

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you’re up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


·Lead Customer Service Team inside adhesive division and drive specialized interaction with customers to steer continuous improvement and collaboration.

·Ensure the successful execution of the Daily Operation Cycle leading to improved ECSL (End Customer Service Level) performance and faster response to incidences.

·Ensures high quality and efficiency of CS processes, contributes in projects to roll out new tools and processes in a local and regional environment, monitors Service KPIs of CS

·Coaches, develops and engages the front office team to improve customer experience

·Systematically develops Teams and Talents in the respective Customer Service organization



·University degree

·Experience in customer service of multi-national companies and working in an international environment. Both industrial and GDO market knowledge.

·Solid experience in people management.

·Organization, proactivity, change management, leadership, problem-solving skills are required for this position;

·Strong orientation to customer satisfaction.

·Good Microsoft Office skills, (medium Excel level);

·CRM, Service Cloud and SAP good knowledge.

·Medium/high level of English language.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 21026962
Contract & Job type: Full Time, Regular
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