Turkey, Ümraniye, Adhesive Technologies

Customer Service Team Lead

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


  • Manages the IC/CS Front Office team to ensure all operational requirements are met
  • Ensures all day-to-day customer related activities comply operational and current business standards
  • Optimizes people, resources and technologies within the team to ensure compliance with
    the business standards
  • Evaluates and improves regional IC/CS Front Office performance, provides recommendations to enhance organizational performance
  • Manages orders from creation to invoicing, including customer negotiations, export documentation, invoice disputes and customer complaints
  • Systematically develops Teams and Talent in respective Customer Service organisation


  • Having a bachelor or master’s degree in engineering, Business Administration or a related field with a successful academic record
  • Having Advanced Knowledge of Export Regulations and Process
  • Minimum 6 years of experience in CS preferably within international organizations and experienced in export management.
  • Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management
  • Advance knowledge MS Office applications
  • Fully conversant in SAP (or similar) CS related transactions & reporting functions
  • Excellent team leadership, coaching and people development skills, good motivator
  • Effective communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

JOB ID: 22035679
Contract & Job type: Full Time, Regular
Contact information for application-related questions: recruitment-hr@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Performance bonus / Incentives
Performance bonus / Incentives Employee share plan
Employee share plan Medical insurance
Medical insurance Life insurance
Life insurance Cafeteria or Sodexo meal voucher
Cafeteria or Sodexo meal voucher Company transportation or Company car
Company transportation or Company car Flexible working arrangements
Flexible working arrangements Corporate social responsibility programs
Corporate social responsibility programs Discounted access to Henkel products