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Thailand, Bangkok, Adhesive Technologies

Specialist Customer Service Front office

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


YOUR ROLE

  • Managing processes and communications with customers (internal and external) through multiple channels
  • Prioritizing tasks in order to supply superior service to all Key accounts
  • Resolving crisis situations while not jeopardizing customer relationships
  • Managing the order process for multiple business groups with various ATP and service rules
  • Working in a fast paced environment with shifting priorities
  • Accountable for driving operational excellence and improving customer centric partnerships through the execution of premier service delivery
  • Use their judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support and other services
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YOUR SKILLS

  • A Bachelor degree and/or significant demonstrated experience in a customer service role
  • Experience in Import and Export process
  • Experience with SAP desired
  • High aptitude in Supply Chain, Sales and Marketing strategies
  • Ability to multi-task and perform effectively under pressure
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues both of EN and TH
  • Detailed, organized and results oriented

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 22038545
Contract & Job type: Full Time, Regular
Contact information for application-related questions: Recruitment.SEA@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
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Performance bonus / Incentive
Performance bonus / Incentive Employee and family insurance coverage
Employee and family insurance coverage Well-being programs
Well-being programs Provident fund
Provident fund Employee share plan
Employee share plan Child tuition reimbursement
Child tuition reimbursement Company gifts
Company gifts Development opportunities
Development opportunities Paid parental leave
Paid parental leave International career opportunities