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United States, Chanhassen, MN, Adhesive Technologies

Customer Relations Manager

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

Customer Relations Manager – Adhesives

Provides day-to-day leadership and direction to the Customer Relations team and ensure that all related 
activities are compliant with current business standards. Creates an environment of increased connectivity 
and consistent communication and coaches/motivates individuals and team towards performance targets. 

YOUR ROLE

• Spearhead communications between Customer, Logistics, Operations, Sales and 
Finance/Credit to build partnerships between functional experts
• Openly communicates with Customer Relations staff through regular staff meetings and one on-one coaching
• Contributes to Customer Relations vision/strategy, develop and drive team towards 
performance targets
• Oversees and resolves escalated issues received from customers/sales
• Develops policies, procedures, and training needs for the Customer Relations team 
• Drives continuous improvement and challenges existing processes
• Responsible for ensuring adequate Customer Relations team coverage and disaster recovery 
• Administers performance reviews and creates development plans for members of the 
Customer Relations team
• Recruit, train, develop and build a high functioning Customer Relations Team.
• Works to consistently improve the customers’ experience with Henkel

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YOUR SKILLS

Minimum Qualifications:
• Bachelor’s degree required
• 5+ years related customer relations/supply chain experience preferably in a manufacturing 
organization

 Specialized or Technical Knowledge:
• Strong leadership and negotiation skills
• Strong knowledge and experience of supply chain operations; including SAP, EDI, VMI, Customer 

Data Systems, Transportation, Warehousing, Production Scheduling and Demand Planning 
• Excellent verbal and written communication skills 
• Skilled decision maker 
• Ability to prepare and deliver presentations 
• Strong problem analysis/solving skills 
• Excellent organization and follow through skills 
• Proficiency in the Microsoft Office suite of products 

Personal Characteristics
• Ability to build effective working relationships across functional areas and levels of the organization 
• Ability to train, motivate, and work in a team environment 
• Highly motivated; enthusiastic, energetic, capable of working in a fast-paced environment 
• Strategic, forward thinker, ability to anticipate 
• Ability to influence others and demonstrated leadership skills 
• Flexibility; adaptable to change in work assignments/priorities 
• Positive attitude 

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

JOB ID: 22041013
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067
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Health, Disability & Life Insurance
Health, Disability & Life Insurance Vacation / Paid Time Off
Vacation / Paid Time Off 401k Matching
401k Matching Flexible Work Policy
Flexible Work Policy Performance Bonus Incentives
Performance Bonus Incentives Paid Parental Leave & Childcare Benefits
Paid Parental Leave & Childcare Benefits Wellness Programs
Wellness Programs Tuition Reimbursement & Student Loan Aid
Tuition Reimbursement & Student Loan Aid International Career Opportunities
International Career Opportunities Employee Recognition Programs
Note: Perks might vary depending on the job grade.