Germany, Düsseldorf, IO

Customer Service Team Lead (d/f/m)

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


  • Manage one of the Adhesive Technologies' Customer Service Front Office team to ensure all operational requirements are met 
  • Ensure all day-to-day customer related activities comply operational and current business standards 
  • Optimize people, resources and technologies within the team to ensure compliance with the business standards
  • Evaluate and improve regional Customer Service Front Office performance, provide recommendations to enhance organizational performance 
  • Manage orders from creation to invoicing, including customer negotiations, export documentation, invoice disputes and customer complaints
  • Ensure customer service teams operate in compliance with SHE regulations
  • Systematically develop the teams and talents in respective Customer Service organization


  • In depth working knowledge and minimum 5 years’ experience in Customer Service or Supply Chain
  • Profound knowledge in the areas of Customer Experience programs, methods and tools 
  • Experience in the packaging industry is an advantage
  • Strong verbal and written communication skills in German and English with ability to effectively communicate at multiple levels in the organization
  • Demonstrated organizational skills, attentiveness to detail and the ability to handle multiple subjects simultaneously
  • Experienced in change & project implementation and able to mentor, supervise, lead or train individuals
  • Fully familiarity with SAP ERP, Service-Cloud or Customer Service related transactions & reporting functions
  • Ability to handle complex topics and high workload
  • Ability to prioritize and meet deadlines in timely manner and make timely informed decisions

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 22041272
Contract & Job type: Full Time, Regular
Contact information for application-related questions: Recruitment-Germany@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Performance Bonus & Incentives
Performance Bonus & Incentives Company Pension Schemes
Company Pension Schemes Flexible Benefits
Flexible Benefits Employee Share Plan
Employee Share Plan Insurances & Services
Insurances & Services My Henkel Bike
My Henkel Bike Health & Social Services
Health & Social Services Fitness with Urban Sports Club
Fitness with Urban Sports Club On-site Canteens & Restaurants
Note: Perks might vary depending on the job grade.