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United States, Rancho Dominguez, CA, Adhesive Technologies

Customer Relations Specialist

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

  • Acts as single point of contact for assigned customer portfolio Ensures all day to day customer related activities are dealt with in a courteous, accurate, timely manner, adhering to business standards Enforces successful execution of Daily Operations Cycle (improved End Customer Service Level performance and faster response to incidences) Maintains and increases customer loyalty, by building relationships
  • Your skills (requirements of position. incl. digital skills if applicable): The Customer Relations Specialist ensures that we meet or exceed Henkel's commitments to our customers through the efficient management of the order through invoicing processes, the effective and pro-active communication of information, and the prompt resolution of customer issues. By providing these services, Customer Relations supports the businesses, and helps them to attain their goals and execute their marketplace strategy.
  • A college degree and/or significant demonstrated experience in a customer service role.
  • Experience in customer care having demonstrated a commitment to customer loyalty, advocacy, engagement, and retention.
  • Advanced knowledge of EDI related transactions and issue resolution desired.
  • SAP experienced required.
  • High aptitude in Supply Chain, Sales and Marketing strategies.
  • Ability to multi-task and perform effectively under pressure.
  • Ability to effectively prioritize and escalate customer issues as required.
  • Excellent communication and presentation skills to effectively respond to customer's requests or explain solutions to complaints/issues.
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YOUR SKILLS

  • SAP experienced required. 
  • A high school diploma/GED required, college degree preferred, and significant demonstrated experience in a customer service role.
  • Experience in customer care having demonstrated a commitment to customer loyalty, advocacy, engagement, and retention.
  • Advanced knowledge of EDI related transactions and issue resolution desired.
  • High aptitude in Supply Chain, Sales and Marketing strategies.
  • Ability to multi-task and perform effectively under pressure.
  • Ability to effectively prioritize and escalate customer issues as required.
  • Excellent communication and presentation skills to effectively respond to customer's requests or explain solutions to complaints/issues.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

JOB ID: 22040975
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067
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Health, Disability & Life Insurance
Health, Disability & Life Insurance Vacation / Paid Time Off
Vacation / Paid Time Off 401k Matching
401k Matching Flexible Work Policy
Flexible Work Policy Performance Bonus Incentives
Performance Bonus Incentives Paid Parental Leave & Childcare Benefits
Paid Parental Leave & Childcare Benefits Wellness Programs
Wellness Programs Tuition Reimbursement & Student Loan Aid
Tuition Reimbursement & Student Loan Aid International Career Opportunities
International Career Opportunities Employee Recognition Programs
Note: Perks might vary depending on the job grade.