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PHL, Makati, Global Business Solutions+

Senior Community Management Specialist (Spanish Speaker)

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


YOUR ROLE

  • Build one-on-one relationship with community via authentic communication and engagement on Instagram and Facebook via liking, commenting, quickly answering questions, direct messages etc. for professional brand, Schwarzkopf Professional
  • Connect with engaged followers and go deep by going through profile and for personalized product recommendations; Proactively engage in further conversation and get to know followers and turn them into brand advocates
  • Follow and comment on tagged posts by communities, especially of Brand Influencers; For Critical topics, take the lead in consumer service and handle issues management
  • Steer processes and information flow with countries and brand teams regarding product portfolio and availabilities, create monthly Community Management KPI reports and derive community insights that can lead to relevant rationales for product development
  • Implement continuous improvement initiatives
  • Handle other related duties that may be assigned by superior
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YOUR SKILLS

  • Graduate of Bachelor’s Degree in Marketing, Advertising, Public Relations or related field
  • Preferably with relevant experience in an online community engagement managing social media platforms interactions
  • Has in-depth understanding & experience working on key social media platforms such as Facebook, Instagram, Pinterest and social media management/publishing tools like Sprinklr
  • Excellent verbal and written English & Spanish (at least B2 level) communication skills and can adapt to brand tonalities
  • Team player who has knowledge about main principles of successful online communities, and understanding of organizational frameworks
  • Willing to work from 3.00 PM to 12.00 MN

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 22041990
Contract & Job type: Full Time, Regular
Contact information for application-related questions: recruitmentph@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
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Health Insurance
Health Insurance Life Insurance
Life Insurance Accident & Travel insurance
Accident & Travel insurance Retirement / Pension plans
Retirement / Pension plans Vacation / Paid time-off
Vacation / Paid time-off Paternity, Maternity and Emergency Leave
Paternity, Maternity and Emergency Leave Performance bonus / Incentives
Performance bonus / Incentives Smart work / Flexible working arrangement
Smart work / Flexible working arrangement Well-being programs