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United States, Darien, CT, Beauty Care

Customer Service Manager - Zotos

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE 

  • Motivate and train a diverse team to provide outstanding service to both our internal and external customers.
  • Stimulate the team to develop unique solutions to problems
  • Prepare SOP documentation for policies

  • Create and run reports to respond to requests for information from Sales, Marketing or other functions within the Supply Chain.

  • Develop new/improved processes and prepare detailed work plans for I.T. and work with them through execution.

YOUR SKILLS

  • People Management in Customer Solutions or Sales

  • SAP implementation experience highly preferred

  • Support Change Management 

  • Tracking performance through KPIs 

  • Undergraduate Degree in related field

  • CPG industry experience a plus

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.  At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

JOB ID: 190001U3

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