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United States, Stamford, CT, , Rocky Hill, CT, Integrated Business Solutions

Manager - IT Voice Services

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • Lead a small team of employees, contractors, and vendors in support of relevant Telephony applications. Provide guidance to the team as needed to resolve issues and define and design effective solutions. 

  • Manage department staff including hiring, performance management, and career development to ensure alignment with defined goals. 

  • Work cross-functionally to maintain and to improve integrations with other foundation systems. 

  • Prioritization of team projects and checking status of open projects ensuring that service levels are met on a daily basis. 

  • Technical problem tracking. Vendor management, Budget Creation, and expense tracking 

  • Customer troubleshooting & conducting root cause analysis.  

 YOUR SKILLS

  • A Bachelor’s Degree in Computer Science, Engineering, or related discipline
  • Previous experience as a lead in a functional area, managing cross-functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff.  

  • Experience with enterprise application services and familiar with all network topologies. 

  • Experienced at managing Budgets, Vendors, and Contracts Requirements: 

  • 5+ years engineering/operations/deployment of Avaya and\\or Skype EV 

  • Comprehensive understanding of UCC (Skype, Zoom, Teams, etc.), VOIP, network infrastructure, telephony services (PBX, SIP, ISDN, etc.), and related costing and estimating

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

JOB ID: 1900058J

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