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United States, Rocky Hill, CT, Adhesive Technologies

Global Services Manager


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Establish and execute a strategic road map for Global Services

  • Build and maintain strong relationships with SBU managers and key stakeholders.

  • Manage and lead a Global team of direct and indirect resources that are geographically dispersed.

  • Define key metrics for the program in conjunction with SBU’s and ensure that the program is operationally driven based on data and metrics.

  • Collect and leverage key performance data for the service programs to drive strategic recommendations back to the SBU’s

  • Adopt best practices to drive continuous improvement

  • Consult with SBU’s on an ongoing basis to ensure alignment between the SBU business objectives and how the service program is being delivered.

  • Engage with third party technology providers as required.

  • Incorporate Digital solutions to drive end user experience and efficiency


  • Passionate about monetizing Services and how new technology can improve business outcomes.

  • Strong technical knowledge of web-based solutions, digital tools, data base management, SAP, work flow management,

  • 10+ years industry experience with a demonstrated leadership role.

  • Strong analytical, organizational, communication and presentation skills.

  • Highly adaptable with the ability to effectively manage multiple concurrent work streams.

  • Strong business acumen and the ability to provide operational, technical and financial oversight.

  • Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment.

  • Demonstrated experienced in leading and working in virtual teams

  • Bachelor’s Degree in a technical discipline.

  • MBA Degree desired

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

JOB ID: 190005H4


Henkel’s application process

2:02 Min.