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United States, Irvine, CA, Adhesive Technologies

Sr. Principal Technical Customer Service Engineer

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • The primary function of this position is to lead global key account support activities on encapsulation, underfill, and conformal coating products for circuit board protection.
  • Candidate for this position needs to directly interact with cross-functional groups (sales, product development, product engineering, quality, marketing, product management) within the company as well as with customers/sub-contractors/machine vendors.
  • This candidate will work as key technical liaison between customer and internal teams, transforming customer needs into actions, initiating internal work streams and driving for completion.
  • Scope of customer support includes but not limited to complaints, new product development, new process evaluation, scoping project feasibility trials, etc.
  • This position is expected to effectively coordinate global efforts to address urgent customer requests in a quality and timely manner.

YOUR SKILLS

  • Minimum of Bachelor’s degree in Chemistry, Chemical Engineering, Material Science, Polymer or other material related fields. Ph.D. is preferred. 
  • Minimum of 5 years experience with the consumer electronics industry. Knowledge on Design of Experiment (DoE) and statistical data analysis are plus. 
  • Five years experience managing a large customer. Direct customer facing experience is ideal, supporting role can be considered as well.
  • Proven track record to drive development projects from initiation to completion.
  • Be able to form data-driven conclusions with good understanding of commercial implications.  

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

JOB ID: 1900063X
Contract & Job type: Full Time , Regular
Contact details: talent.acqusition@henkel.com

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