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United States, Westlake, OH, Adhesive Technologies

Consumer Relations Coordinator


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Develop strong working relationships with the Sales, Marketing and Customer Care Teams while maintaining an open line of communication.
  • Contain strong product performance and application knowledge on adhesive and sealant technologies sold in the NA Consumer / Craftsman division under the Loctite, OSI and LePage brands.
  • Clearly understand the proper use of CRS database, SAP and CCMS within the daily functions of a Consumer Relations Coordinator. 
  • Create, update and/or maintain claims / complaint reporting as required.
  • Answer telephone, social media, and e-mail inquiries promptly and provide accurate / professional responses in a timely fashion.  
  • Review call volume reports regularly to identify and correct any discrepancies.


  • High School Graduate, college preferred.
  • Minimum 3-5 years customer relations experience.
  • Strong verbal, written and listening skills.
  • Strong computer, decision-making, problem solving and organizational skills.
  • Ability to prioritize and work on multiple projects simultaneously with attention to detail.
  • Must be flexible, team oriented and have the ability to work well with others.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

JOB ID: 19000683


Henkel’s application process

2:02 min.