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United Kingdom, Hemel Hempstead, Adhesive Technologies

Customer Service Front Office Agent Aerospace

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE
  • Acting as the first point of contact for all customer service requests and responding to customer calls and emails regarding order enquiry.

  • Processing orders including order entry, expediting orders, changing orders, returns, monitoring order status and resolving discrepancies

  • Proactively manage and supporting of end to end business processes

  • Controlling consignment stocks and third-party direct deliveries

  • Liaise with the Regional teams to ensure all export documentation and export requirements are met

  • Proactively interact between Customer Service Support, Control Tower, Supply Planning & Logistics

  • Timely recording of customer feedback in SAP

YOUR SKILLS 
  • Previous experience from within a customer service, supply chain or Logistics role

  • Understanding of end to end Supply Chain

  • Excellent Customer verbal & written communication skills

  • Knowledge of SAP would be an advantage

  • Ability to work on own initiative, with a flexible attitude

  • Excellent attention to detail

  • Solution orientated mindset

  • Ability to challenge & question to drive continuous improvement

  • PC literate with MS Office skills

  • Knowledge of export preferred

  • Basic German, Spanish or French language skills would be an advantage

                     

JOB ID: 1900071G
Contract & Job type: Full Time , Regular
Contact details: RecruitmentUKIE@henkel.com

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Henkel’s application process

2:02 min.

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